Does religiousbooksdirect.com.au only do business on the internet?

religiousbooksdirect.com.au is the online affiliate of John Garratt Publishing Pty Ltd, Australia's Leading distributor of Christian books and products. In business for over 10 years, John Garratt Publishing has now built religiousbooksdirect.com.au this fast and efficient Web site to allow customers to order directly from other organisations' web sites.

If you have any questions relating to religiousbooksdirect.com.au you are most welcome to speak with a customer service representative, call our toll free number 1300 650 878. Fax enquiries should be sent to 03 8545 2922. Enquiries can be mailed to John Garratt Publishing at Private Bag 400, Mulgrave Victoria, 3170.

Where is religiousbooksdirect.com.au located?

religiousbooksdirect.com.au is the online affiliate of John Garratt Publishing. Our headquarters are located at 32 Glenvale Cres, Mulgrave Victoria Australia.

Can I contact religiousbooksdirect.com.au?

Of course! At religiousbooksdirect.com.au we welcome and encourage our customers to contact us. We always appreciate the feedback we receive from our customers, whether they're letting us know what we're doing right or telling us what we're doing wrong. Please suggest any ways that we might improve to make it even easier for you to find the very best in Christian products. You can e-mail us at religiousbooksdirect@johngarratt.com.au or call us on 1300 650 878.

What payment options are available?

Payment on orders can be made using Visa, and Mastercard.

When will my credit card be charged for my order?

Your credit card will be charged when we ship your order. Orders will generally ship the next business day (Monday through Friday). Please note: We do not ship orders on weekends and holidays. We will send an email as soon as possible confirming your order and advising the status of the titles you have ordered. Occasionally some of our products may be out of stock at the time of your order. If there are backorders on your order, we won't charge your credit card until they ship.

How do you calculate shipping charges for orders?

Postage is based on the total cost of your order, not the weight of the package. When you complete your order at religiousbooksdirect.com.au our online ordering system will automatically calculate the postal charges based on the total cost of the particular order, so there's no need for you to figure it out for yourself.

I just placed an order with you. When will it ship out?

Orders will generally ship the next business day (Monday through Friday). Please note: We do not ship orders on weekends and holidays. We will send an email as soon as possible confirming your order and advising the status of the titles you have ordered. Occasionally some of our products may be out of stock at the time of your order. If there are backorders on your order, we won't charge your credit card until they ship.
Out-of-stock items are shipped when they become available.

Do you guarantee my order? What happens if I'm not satisfied with it?

Because we feel that we offer the highest quality products at the best prices, and we inspect and pack all of our orders with care, we think you'll be extremely satisfied with your purchases. However, there are times when items are damaged, defective, or incorrectly shipped. If this is the case for you, we'll gladly replace them.

RETURNS POLICY:

DOMESTIC CUSTOMERS:

1. Any defective, incorrect or damaged item may be returned within 30 days of receipt via the Australia Post We will gladly ship a replacement and reimburse you for your return postage.
2. Any item you are not satisfied with (not as expected, arrived too late, wrong size, etc.), if returned within 30 days of receipt and received in saleable condition, will be issued an exchange or refund of merchandise cost only.
3. Computer software, videos, CDs, cassettes, DVDs or other media may only be returned for refunds if UNOPENED. If opened, they may be returned only for replacement with the same item.
4. Any return that does not comply with the above policy will be subject to a significant restocking fee, at our discretion.
   
   • SHIP YOUR RETURN PREPAID TO:
     (Please ship Australia Post.)
     Religious Books Direct
     Attention: Returns Department
     Private Bag 400
     Mulgrave Victoria 3170
     
   Please allow 1-3 weeks for the return to be received and processed. If you are expecting a return shipment, please allow 2-4 weeks for the new package to arrive. If you need further assistance with a return, please call us on 1300 650 878.

Why do you ask for my e-mail address? Will you rent it out?

E-mail allows us to serve our customers better by getting information out quickly and efficiently. However, we understand that some people are sensitive about giving out their address because they are afraid of receiving intrusive e-mail, or "spam." We won't rent or send your e-mail address to anyone without your permission. However, we would like to send you e-mail featuring information about special offers from time to time. If you would prefer not to receive this type of e-mail from us, simply For more information on e-mail privacy at religiousbooksdirect.com.au, please consult our Privacy Policy.

Why do you ask for my phone number when I order?

We care about your privacy. We assure you that we will only use your telephone number to verify information about your order or to update you on any potential problems. We absolutely will not give out your phone number or make it public information. If you would like more information on this issue, please consult our Privacy Policy.

My phone number is unlisted; do I have to give it to you?

We require a phone number for all orders placed at religiousbooksdirect.com.au to allow us to contact our customers quickly in the event that there's a problem with their order. Please let us assure you that we will only use your telephone number to verify information about your order and to update you on potential problems with fulfilling your order. We will not give out your phone number under any circumstances. For more information on this issue, please consult our Privacy Policy.

What can I do to protect my security and confidentiality?

We are committed to protecting the security and confidentiality of your information. We will never request your credit card information unless you are placing an order online.